Shipping

How long does shipping take?

We typically process orders within 1-2 business days. Shipping times vary by location: approximately 5-7 business days for orders to arrive. If it will take longer than 7 business days for any reason we will reach out to you.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, and Shop Pay.

Can I modify my order after placing it?

Unfortunately not, we try to process orders within 24 hours of receiving them. However, if you email us any concerns within the same day that you have placed your order, we will do our best to accommodate your request.

What resolution should my photo be? And how large can the file be?

We can't accept a file larger than 100MB.

We prefer the photos to hav a DPI (dots per inch) of around 300 for best results, Lower DPI results in a pixelated or "grainy" look. In the next section below we have left tips on how to increase a photos resolution. This can be tricky (especially for older photos.) If a file is too grainy, we will usually reach out to you and offer a slightly painted filter to give a more artistic look and reduce the pixelation.

How to edit a picture to give it a higher resolution?

Editing a photo on Mac

1. Open the image in Preview.  

2. Go to Tools > Adjust Size.

3. In the dialog box, check the "Resample Image" box if you want to change pixel dimensions, or uncheck it if you're just changing the print resolution (DPI).

4. Enter a higher number (e.g., 300) in the Resolution field for print quality.

5. Click OK, then File > Save

Editing a photo on Windows

1. Open the image in the Photos app.

2. Select Edit and then choose Super resolution from the options.

3. Choose a desired level of enhancement (e.g., 2x, 4x, or 8x) and see a before-and-after comparison.

Editing a photo on iPhone

This method resizes an already captured photo by changing its dimensions. Open the photo you want to resize in the Photos app.

1. Tap Edit.

2. Tap the Crop icon (a square with arrows) at the bottom of the screen.

3. Adjust the photo by dragging the corners or choose from preset aspect ratios.

4. Tap Done to save your changes.

Editing a photo on Android

Many Android phones, like Samsung Galaxy models, have a built-in resize tool in the Gallery app. 

1. Open the Gallery app and select the photo you want to resize.

2. Tap the Edit icon (often a pencil icon) at the bottom of the screen.

3. Tap More options (the three vertical dots ⋮ or a three-dot menu icon).

4. Select "Resize" from the menu.

5. Choose your preferred percentage for the resized image (e.g., 20%, 40%, 60%, 80%) and tap "Done".

6. Tap "Save copy" to save the new image without overwriting the original.